The Grand Ivy Casino

Grand Ivy is designed to replicate the luxurious experience of stepping into a glamorous casino attached to a five-star hotel. That is evident in the branding, the range of games aimed at high rollers and the Centurion VIP loyalty programme. Yet there is something for everyone at Grandy Ivy, which also appeals to casual players with great bonuses, a slick user experience and low limit bets.

The site has racked up legions of loyal customers since it arrived on the scene in 2016. It is owned by the Malta-based provider White Hat Gaming, which also operates popular brands like Casimba and Spin Station. The customer service is superb, the bonuses and loyalty promotions provide added value and the overall user experience is of a very high quality.

It is fully licensed and regulated by the Gambling Commission of Great Britain and the Malta Gaming Authority, and is features rock solid safety and security measures.

Grand Ivy will give you a 100% sign-up bonus worth up to £300 if you decide to join. Just deposit anything from £20 to £300 in a new account, and Grand Ivy will double it. You will also receive 25 free spins on Starburst as an added bonus. This bonus carries a 35x wagering requirement, which is pretty standard in the industry.

You will then receive a 25% match deposit bonus up to £800, plus 50 bonus spins on Aloha! Cluster Pays, when you make your second deposit. A 50% bonus worth up to £400 is available on your third deposit, along with 25 spins on Gonzo’s Quest.

You can therefore earn £1,500 in bonus cash and 100 free spins by depositing £4,300 of your own money. You will also earn 500 loyalty points to get you started on Grand Ivy’s generous loyalty scheme, which is explained in greater detail further down this review.

All new customers receive 500 loyalty points upon signing up for a Grand Ivy account. You then earn extra points as you play, and you will receive a £5 free bet for every 1,000 points you accumulate.

There are four VIP packages – Silver, Gold, Platinum and Centurion. Grand Ivy promises “truly endless” rewards for high rollers that reach Centurion status. There are dedicated account managers, tournament invites, tailored promotions and other incentives for high net worth customers.

Grand Ivy customers benefit from an outstanding selection of casino games. You can choose from around 1,400 different slots, so you are bound to find plenty that appeal to your tastes. Some online casinos only feature 100 slots, so the level of choice on offer at Grand Ivy is astonishing. However, it never feels overwhelming, as the site is laid out in a neat, intuitive and accessible fashion.

Dozens of software providers are represented, from giants like NetEnt, Microgaming, Quickspin and Red Tiger to small, niche studios making a name for themselves with quirky new games. Enduring classics like Starburst and Twin Spin sit alongside newer titles such as Shaman’s Dream 2, Path of Destiny and Rise of Athena

Roulette fans can play 15 different variants, including Double Ball Roulette, Classic Auto Roulette, Lightning Roulette and Reely Roulette. There are also 15 different blackjack games on offer, plus nine poker options, baccarat and several other table games.

Evolution has contributed 18 live dealer games, and there are three from NetEnt. The live casino includes Mega Ball, Crazy Time, Deal or No deal, Monopoly and Super Sic Bo alongside more traditional games. The live casino worked very well when we tested it out, with a strong connection, no lag times and very slick and professional dealers.

The Grandy Ivy takes its design cues from opulent five-star hotels. Graphics of dealers in lavish settings greet you when you land on the homepage. The white on black and grey colour scheme is modern and attractive, with the odd flourish of gold brightening things up.

A neat menu to the left of the homepage directs you towards new games, popular games, slots, live dealer, table games, blackjack, roulette, poker, scratch and fun, and providers. There are 113 software studios featured on the site, and they are listed in descending order based on the number of games they have provided, with NetEnt naturally at the top.

The navigation system is simple, intuitive and consistent on every page, making the user experience very impressive at Grand Ivy. There are more than 1,500 games in total, but you can find what you are looking for quickly and with minimal fuss. There are lots of useful menu sections, and the search function is impeccable.

The registration process is quick, but secure, and the cashier is also very easy to use. Grand Ivy provides a great deal of information about each game too, including a full page listing the RTP of every game.

The customer service is always immaculate at online casinos run by White Hat Gaming. You can contact support staff 24/7 through the live chat function, which is really simple to use. A representative should be able to provide you with thorough, helpful answers within a couple of minutes.

The representatives we spoke to were courteous, proficient and clearly experienced when we tested out the live chat for this Grand Ivy Casino review. We received rapid answers, so we can highly recommend the live chat service, but email works well for less urgent requests.

There are lots of different banking options on offer at The Grand Ivy. British customers can opt for a debit card Skrill, Neteller, PaySafeCard, PayPal, Trustly, Apple Pay or a direct bank wire transfer.

The minimum deposit is £10 and you can make withdrawals from £20, so casual players are very much welcome, but high rollers can also benefit from large upper limits. Deposits are free and instant. Withdrawals are also free and generally take around 24 hours, although Visa and MasterCard withdrawals take three to five business days.